Refund policy

Start a Return or Exchange

If you need to return or exchange your BearVault, please ensure it meets the criteria below.

Returns

We accept returns within 45 days of the delivery date of your BearVault.

What Can Be Returned

For a full product refund, the item must be returned in new condition, with all packaging and contents in a new, resellable condition, and with no signs of damage, wear, or use. Items that are not in new condition may be issued a partial refund, or no refund, at our discretion.

Original shipping charges are not refundable.

Return shipping charges will be deducted from the total refund amount. We do not accept items COD.

Cancellations

Orders may be canceled and fully refunded prior to shipment. If you need to cancel an order, email or call us as quickly as possible.

We ship multiple times a day, so there is no guarantee that a cancellation will come in prior to shipment, even on the same day.

Once shipped, items must be delivered before a customer can begin our return process.