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First time using a BearVault? Stuck lid? Tricky pack? Learn to care for your BearVault like a pro.
Opening Your BearVault
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How to Pack Your BearVault
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Overtightened Lid?
How to Get UnstuckLooking for more tips & tricks for your BearVault? Head over to our How-to guide.
BearVault's Limited Lifetime Warranty
- This warranty is conditional on the user having followed our product guidelines for care and use at all times.
- Products are not warrantied against regular wear and tear, accidental or deliberate damage, or negligence.
- Products are not warrantied against damage caused by ultraviolet exposure, chemicals (including DEET), dirt, excessively warm or cold temperatures, or hazardous conditions.
- This warranty applies to original, authentic, unaltered BearVault products that were purchased from an authorized BearVault dealer in the USA or Canada, in new condition.
- Definitions
- “Lifetime” means the lifetime of the product under normal use conditions. In most cases, this is about ten years.
- “Defect” means an inherent problem that has a substantive effect on the use and operation of the product.
- “Wildlife” means wild animals, in their wild and natural habitat.
- “Compromised” means broken or substantially weakened.
If you have a concern that does not appear to be covered by our standard warranty, please contact us with the details, as some warranty coverage may be extended to you, at our discretion. Replacement lids are available here for customers whose lids have been lost or worn out.
Contact Us
BearVault® strives for excellence in customer service. Beyond the Limited Lifetime Warranty, we pride ourselves on customer satisfaction. If, for any reason, you are not satisfied with the workmanship or performance of your BearVault® product, we would like to hear from you. We aim for continuous improvement in design and manufacturing, and it is important to us to assess and learn from our customers' experiences.